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Any problem you may have encountered with your Shopping Cart, such as items disappearing from your basket, is often browser-related. Usually the simplest solution is to use a different browser. As an example, if you are using Internet Explorer, you might want to switch to Chrome or Firefox, etc.
Read below for other probable causes of and solutions to such functionality problems.
Cookies
Some problems you might encounter regard the use of a standard browser feature called "cookies". A cookie is a small text file which is stored on your computer and allows us to store items in the Shopping Cart associated with your browser. It does not include any of your personal information and can in no way degrade the operation of your computer. You must have your browser configured to accept cookies to use the RTL Fasteners Cart. Setting this up on your system may vary from browser to browser but is usually enabled by default. If not enabled, follow these steps:
How to enable cookies —
- Internet Explorer – In the menu bar choose Tools/Internet Options and then click on the tab labeled "Privacy". Using the slider bar, select "Medium" (or lower) as the setting. Click "OK" at
the bottom of the window. Cookies are now enabled and the RTL Shopping Cart feature should work. If you experience further difficulties continue
reading this page to determine the problem and solution.
- Mac / Safari – In the menu bar choose Safari and click "Preferences...". Within the resulting Security dialog box, in the Accept Cookies area, select "Always". Close the Security dialog box. If you experience further difficulties continue
reading this page to determine the problem and solution.
Other possible problems and solutions associated with cookies —
- Instructing programs such as AdAware to delete cookies (if doing so after starting a web order), or configuring such programs
as Cookie Monster to not accept cookies from RTL Fasteners will adversely affect browser operation and will keep you from being able to properly use the RTL Fasteners Shopping Cart system. There are too many such programs for us to go into detail on how to resolve all issues. If further assistance is needed please check your settings and review any help files or access on-line help for any of these programs installed on your computer.
- Another possible source of cookie-related problems: Some corporate environments may filter cookies through a "firewall". You will not be able to
properly use the RTL Fasteners Cart in these conditions.
- Very rarely a problem with the Shopping Cart may arise that, as a last resort, requires cookies to be deleted which resets the Shopping Cart. To delete your browser cookies:
- Internet Explorer 6 – In the menu bar choose Tools/Internet Options/Delete Cookies and click "OK" within the subsequent prompt. The removal of the files could take several seconds. Once completed, click "OK" in the Internet Options dialog box. You should then have a normally functioning browser, but will have to rebuild your Shopping Cart contents.
- Internet Explorer 7 – In the menu bar choose Tools/Internet Options and then click the "Delete..." button. Click the "Delete Cookies..." button and click "Yes" within the subsequent prompt. The removal of the files could take several seconds. Once completed, click "Close" and then click "OK" in the Internet Options dialog box. You should then have a normally functioning browser, but will have to rebuild your Shopping Cart contents.
- Mac / Safari – In the menu bar choose Safari and click "Preferences...". Within the resulting Security dialog box click the "Show Cookies" button. Select the cookies to be deleted from the resulting list. Click the "Delete" button. Close the Security dialog box. You should then have a normally functioning browser, but will have to rebuild your Shopping Cart contents.
Cache / Caching / Temporary Internet Files
Internet files such as web pages, pictures and videos are temporarily stored in a folder on your computer. As the folder nears capacity,
web browsing can become rather slow or may halt completely in which case the Shopping Cart or any other web page may fail to load properly. Clearing the temporary files from this folder will solve this problem.
How to clear the cache (temporary internet files) —
- Internet Explorer 6 – In the menu bar choose Tools/Internet Options and then click the "Delete Files" button. In the pop-up window that appears, check the box
labeled "Delete offline content" and then select "OK". The removal of the files could take several seconds. Once completed, click "OK" in the Internet
Options dialog box.
- Internet Explorer 7 – In the menu bar choose Tools/Internet Options and then click the "Delete..." button. Click the "Delete Files..." button and click "Yes"
within the subsequent prompt. The removal of the files could take several seconds. Once completed, click "Close" and then click "OK" in the Internet
Options dialog box.
- Mac / Safari – In the menu bar choose Safari and click "Empty Cache...". A window explaining what will happen will appear. Click "OK" to proceed. If you are still experiencing problems you may reset the Safari browser. For this full reset (empties the cache, clears cookies, erases history and clears autofill information), in the menu bar choose Safari and click "Reset Safari...". A window explaining what will happen will appear. Click "OK" to proceed.
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